Support

We answer every message. Most within a day or two.

Common questions

My coins and tools are gone

Progress is saved on the device the game is installed on. Uninstalling the app, or clearing its data, removes it. Purchases are not lost: open the shop and tap Restore purchases to get No Ads and the Starter Pack back on a new phone or after a reinstall.

A purchase did not arrive

Open the shop and tap Restore purchases. If the coins or tools still do not show, email us with the store receipt and we will put it right.

The ad will not play

Rewarded ads come from an ad network, and sometimes it has nothing to show. The button says so and you can try again in a moment. If ads never play, check that the device is online and that a content filter is not blocking them. Settings shows the last reason the ad network gave.

A line is full but will not clear

The line adds up to more than the total: it is stuck until the total shifts to match it, a Hammer or Undo removes a tile, or a Total Shift turns the board. On Easy the game warns before you place a tile that would overshoot.

When does the Daily Rush reset?

At midnight, local time. Everyone gets the same board for the day. One go is free and a rewarded ad buys another.

How do I turn off sound or vibration?

Both switches are at the top of Settings (the gear button).

How do I start over?

Settings has a Reset progress button. It wipes coins, tools and statistics for good; purchases can be restored afterwards.

Report a bug

Include your device, the app version, what you did, and what happened instead. A screenshot helps.